Motivate & Train
Listening to employees. Involving & consulting employees. Empowerment. Treating people with honesty & respect. Eliminating practices that kill motivation. Show interest. Making sure staff feel safe, valued & taken care of. Individual development. Maximising a persons potential.
Happy, well-trained & motivated staff & management will provide a better level of customer service, keeping customers happy. Your staff are the most important asset your business has, and if you invest in them you will reap rewards. Well-motivated staff are likely to be more productive – which usually means bigger profits. They are more likely to stay in your employment, saving you recruitment & training costs. Long serving team members are able to develop strong customer focussed relationships thereby increasing your customer service levels. A low staff turnover naturally projects a positive attitude about your company.
To find out how we can help motivate & train your team; Contact Us
What we did for:
The brief: To demonstrate to the staff how they have the power to shape the customers' experience of Brunches.
Our approach: We divided the team into groups and spent time getting to know them, what motivated them, what de-motivated them and where they would like to see change. We then took them out to lunch for competitor analysis purposes looking at everything from the service to the camaraderie of the staff. We took them to establishments where the experience was exceptional, and where it was poor then made them question what factors influenced their judgement. An open and honest look into their own customer service delivery followed, resulting in the team drawing up between them a 10-point brand standard in how to deliver an exceptional Brunches experience.
Brunches Feedback: It’s exciting times! Kate and Sharron are making us challenge our actions and thought processes, as well as listening to the views and opinions of the team. The girls feel valued, appreciated and morale is high. What we’ve found interesting is the way that positivity breeds positivity. The girls are having new ideas on a daily basis and what’s great about Kate & Sharron is that they’re never too busy to listen and encourage.
Claire Barnes – Shop Manager